How we will safely operate this winter
Since we shut down on March 16th, 2020 due to COVID-19, we have been diligently planning with one goal in mind: to reopen for skiing, snowboarding, and tubing for Winter 2020-2021. Here is how we plan to do it while keeping our guests, employees, and community healthy.
Mandatory Face Coverings
In line with the Ski Well Be Well guidelines put forward by the National Ski Areas Association (NSAA), facial coverings that cover the mouth and nose will be a requirement for staff and guests. Masks will be required in all indoor spaces, except when seated to eat or drink, and outdoors when 6 feet of physical distance cannot be maintained.
Mid-stay housekeeping service has been eliminated. Guests can request needed items to be brought to their room.
Touch points have been reduced for both guests and employees.
Social Distancing markers are in place.
Hand sanitizer has been placed near the elevators and front desk.
Credit card machines and signature pads are on the front counter for guest use and are wiped down after each use.
Room keys will be cleaned before and after each use.
Coffee and tea services have been removed from the Bullpen area.
Pens, notepads, and decorative pillows have been removed from the rooms.
Enhanced cleaning services have been implemented in guest rooms, common areas, and guest touch points throughout the hotel.
Staff and guests will be required to have their temperature taken upon entering Silver Rapids Indoor Water Park.
Capacity will be limited. There will be no walk-up tickets sold, so if you are purchasing a day pass, please do so online.
All high touch areas, including the restrooms, will be cleaned more frequently.
Cabanas will be available to reserve online.
Please social distance while waiting to use attractions. Some areas, such as the hot tubs, will have limited capacity.
Food and Beverage areas will be open with masked employees.
Masks are required while waiting in line for the gondola. Guests will self-group and load the gondola only with their traveling party. Single riders will be grouped with other single riders in a way that allows for physical distancing. Gondola cabins will receive extra cleaning measures after every ride.
Most physical distancing in lift lines occurs automatically due to the length of skis and snowboards. However, please don’t insert yourself in other people’s bubble. Stay six feet away from those not in your group. Lift attendants will not require guests to ride a chairlift with people they do not know, so please only ride the chairlift with your travelling party.
Lift tickets will be limited on Saturdays, Sundays, and holiday periods (Christmas, MLK Day, and President's Day). Tickets during these periods MUST be purchased online. There are no limits on Season Pass usage. Midweek non-holiday tickets will be business as usual and can be purchased at the window or online in advance.
Reservations for snow tubing must be made online during weekends and holidays. Reservations should be completed by midnight the night before. Tubing sessions take place at 11:00 and 1:00, with an additional 3:00 session on Saturdays and Holidays. More information on snow tubing can be found HERE
Dining spaces and cafeteria flow have been reconfigured to allow for more space for physical distancing. Guests are encouraged to avoid prime time for lunch (11:30-1:00) as we have reduced seats in the Food Court and Moguls.
Group lessons will be limited to 5 people or less, and we encourage you to book private lessons. Kids under the age of seven will be required to have a parent present during their lesson.
Ski and Snowboard Rentals
Rental skis and snowboards must be reserved online so that we can preset your equipment and limit the amount of time you are in the rental shop. Boots, helmets, and poles will continue to be sanitized after each use. If you are staying with Silver Mountain Lodging, you can pick up your rental equipment the night before at Silver Mountain Sports Shop, located in the Village.
Cleaning & Sanitation
If you visited us this summer, you probably noticed more sanitizing stations, increased frequency of facility cleaning, and new signage around the resort. We will continue our increased sanitization and have in place a number of protocols to increase staff and guest safety. There will be health screenings before work daily for staff as well as a variety of new staff safety protocols.
We will be working to create a safe resort experience, but we can't do that unless our guests buy into our plan as well. We ask you to also do your part to keep Silver Mountain Resort, Kellogg, and North Idaho safe. We CAN'T WAIT to see you on the slopes!